Microsoft

Oct 2022 – Current

• Led the integration of Healthcare Data Solutions into Microsoft Cloud for Healthcare, from inception to private preview, focusing on enhancing healthcare platform features. This led to new industry-specific standards, patterns, and innovative data and AI solutions to improve insights and experiences for patients and clinicians.

• At Microsoft Cloud Solution Center, led the entire design process, encompassing UX design thinking processes, wireframing, information architecture, and prototyping using Figma.

• Worked closely with Product Manger and stakeholders on strategic product vision designs for Healthcare News Copilot and Copilot for Partners Guidelines. These efforts aimed at increasing Azure daily usage metrics through ISV (vendors) partner-built products.

• Collaborated with cross-functional teams to create intuitive interfaces specifically tailored for healthcare professionals, integrating HTML, CSS, and JavaScript for interactive and dynamic elements

• Leveraged AI and Co-Pilot for healthcare solution designs, prioritizing accessible design and staying updated with UX and healthcare tech trends.

• Ensured compliance with HIPAA, WCAG, and ADA’s Standards for Accessible Design

Valimail

Aug 2022 – Oct 2022

• Built cloud-native solutions for sender identity authentication, phishing prevention, brand protection, and compliance, boosting user adoption and revenue.

• Defined & led user testing and research processes, ensuring customer understanding and validating design choices.

• Developed scalable design frameworks, maintained design systems, and collaborated with product management and engineering teams to define roadmaps and prioritize requirements.

 7-Eleven

Aug 2022 – Oct 2022

• Revamped the eCommerce platform’s homepage using feedback from users, leading to a $5.8 million increase in sales within the first month of the new design, by prioritizing user experience enhancements that drove increased engagement and conversions

• Grew the eCommerce Loyalty Program user base from 2.1 million to over 10 million active members monthly.

• Designed an IoT-integrated SaaS platform and a dashboard SaaS-based workbench platform for eCommerce managers, optimizing store efficiency & enhancing store performance with exploration working on a payment solution platform, focusing on intuitive user interfaces to streamline operations and improve user productivity.

• Prioritized design tasks, aligning them with business goals, and ensuring that the end product resonated with the users’ expectations and enhanced their interaction with our services, thus fostering positive user experiences that drove business growth.

• Upgraded the global eCommerce sales experience, ensuring multi-device IoT accessibility, and designed the POS Retail Store transactions system, payment interface, and rewards programs, emphasizing user-centric design principles to enhance usability and customer satisfaction across all touchpoints.

GE Renewable

Feb 2021 – July 2021

• Led design of GE Energy’s edge-to-cloud gateway report module, shaping a vision for a mobile experience for turbine technicians. Conducted research, testing, ideation, and collaborated with clients. Managed work orders via stakeholder interviews and a high-fidelity clickable prototype.

• Enhanced wind farm analytics through stakeholder/user interviews. Utilized Axure and Sketch for low-fidelity designs in model management, deployment, monitoring, and explain ability.