Led Microsoft Cloud for Healthcare, focusing on document extraction, care coordination, analytics, remote monitoring, and the implementation including chat, AI chatbots, and digital and voice channels.

Developed user-centered healthcare designs for Industry Clouds and Solutions Studio, integrating digital and voice channels through cloud solutions and APIs for B2B and B2C stakeholders. Utilized data procurement and testing methods, along with KPIs, to enhance the user experience.

Led end-to-end design processes for Microsoft Cloud for Solution Center, integrating new Azure & Power Platform functions to enhance deployment and streamline workflows.

Explored and implemented cutting-edge design concepts, integrating AI & Co-Pilot for enhanced user experiences.

Focused on accessibility in design by collaborating with experts to apply inclusive best practices, participating in design sessions to collect diverse feedback, and supporting cross-functional teams in problem-solving while adhering to ADA, Section 508, WCAG 2.0 AA standards, and HIPAA regulations.

Drove product design efforts at Valimail, specializing in email authentication and anti-phishing solutions.

Collaborated across teams to optimize user interfaces, focusing on enhancing user experience for all products.

Undertook extensive research and usability testing to ensure designs met user needs, significantly enhancing product usability and user satisfaction. This provided key insights for designing in such environments.

Revamped the 7-Eleven App Homepage using feedback from users, leading to a $5.8 million spending boost within the first month of the new design.

Grew eCommerce Loyalty Program from 2.1 million to over 10 million active members monthly, enhancing customer retention and engagement.

Designed an IoT-integrated SaaS platform and a dashboard SaaS-based workbench platform for Field Leaders, optimizing store efficiency and enhancing store performance with exploration working ServiceNow platform.

Prioritizing design tasks, aligning them with business goals, and ensuring that the end product resonated with the users’ expectations and enhanced their interaction with our services.

Enhanced the 7-Eleven sales experience for over 6 million customers and 45,000 employees with IoT integration. Designed wireframes, prototypes, and UI animations for 10,100+ stores in the USA and Canada, while collaborating on global design standards for 71,100+ stores across kiosks, TVs, web, and mobile devices.

Redesigned the cloud solution’s report module, a critical component for advancing the Industrial Internet in Renewable Energy, by developing complex data visualizations and KPIs for turbine and wind power energy reporting. 

Enhanced the scalability and effectiveness of the Platform-as-a-Service (PaaS) infrastructure.

Created a mobile experience for turbine technicians within the report module, focusing on user-centric design. Conducted comprehensive research, testing, and ideation in collaboration with clients to ensure the design met their needs and improved workflow efficiency.

Managed work orders and stakeholder communications, translating insights from interviews into a high-fidelity clickable prototype. This process optimized user-centric workflows and ensured alignment with client requirements and industry standards.